The importance of listening, and engaging with customers directly in an open and honest way. The growing importance of the mobile web and the ways it can empower consumers throughout the buying process. The fact that everything is going digital and what this means for the products and services companies offer. The realizations that a great customer experience is the best marketing money can't buy, and that brands are inherently social.
Heard it all before? Of course. But somehow it sounds more credible when spoken by the CMO of a large corporation, even more so when that CMO works for a company that actually practices what he preaches.
Check out this video of Best Buy CMO Barry Judge, talking about the future of marketing. Judge offers a nice overview of how Best Buy's marketing approach has evolved from old school tell-n-sell, where it is now, and where it's headed tomorrow.
[Feed and email readers, click through to the blog for the video.]
